Returns Policy

At we understand that occassionally there are reasons you need to return an item. This may be due to a technical issue, purchasing error or other eventuality. Here you will find out all the information you need related to our returns policy.

Return Authorization

Before returning any goods to us for any reason, please contact our company to obtain a Return Merchandise Authorization (RMA) number. You will need to provide the reason for your return and, if the goods are still under warranty, the original invoice number and date of purchase. Please note that all returns are made at the customer's risk and expense. Returned goods must be undamaged and in their original packaging.

14-Day Return Policy for Non-Defective Items

We offer a 14-day return policy from the date of invoice for non-defective items, subject to approval at the discretion of Industrial IT Systems Ltd. A restocking fee of 35% will be applied to all returns or exchanges. No returns will be accepted after 14 days from the invoice date. Shipping charges for returned items are the responsibility of the customer. Returned products must meet the following criteria:

  • Original boxes and packaging must be intact.
  • All supplied manuals, accessories, and documentation must be included.
  • All returns must be authorized and have an RMA number.

Return Policy for Defective Items

In the rare event that you receive a defective product then please contact one of our team immediately who will be able to assist you with regards to replacement products. You will then be advised to complete an RMA request. It will be at the discretion of as to whether to dispatch a replacement device before receiving the defective device back in to stock for further testing.


If your return is approved, we will initiate a refund to your original method of payment. The timing of the refund will vary depending on your bank or card issuer’s policies with most refunds being completed within 10 working days.

Full Terms & Conditions

For more information on our processes and full terms and conditions, please visit our Terms and Conditions page.