This document outlines the IIoTzone.com RMA (return materials authorisation) policy. It covers all our terms and conditions and the requests for product returns by customers. These include warranty return and repair, advanced replacement for ‘dead on arrival’ and incorrect products.
Units will be categorised according to age, warranty period for the product and nature of fault as follows:
A unit which is DOA will not work within seven days of the date of receipt. We will replace it with a new unit subject to availability.
If a faulty product purchased from IIoTzone.com fails to work within the manufacturer’s warranty period, we will return it to the manufacturer on our customer’s behalf. Please be aware that Moxa’s full Terms and Conditions apply.
If an item fails outside the manufacturer’s warranty period we will give our customer advice on whether it is financially viable to have it repaired.
Please be advised that if a product has been returned to us ‘faulty’ but is found to have no fault, it will be returned to our customer and there will be a £50.00 (€55.00 / $60.00) engineering and administration charge imposed.
If a faulty item is returned damaged to IIoTzone.com we will not be liable for the cost of repair because the damage will invalidate the manufacturer’s warranty.
If a customer purchases the wrong item we may consider receiving it back together with a 35% restocking and exchange fee. This is subject to approval and must occur within 7 days of the date of the invoice.
Any customer returning goods to IIoTzone.com must ensure that all freight and duty costs are fully paid.
Please do not return RMA products without speaking to us first and obtaining an RMA number.
Please be aware that the RMA processing time can take up to 10 weeks. Please contact us for more information.